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Privacy Policy

1. Introduction

Welcome to Ten@ Digitals.

At Ten@ Digitals, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, enquire about our services, or interact with our digital platforms and products.

Ten@ Digitals provides creative services, brand partnerships, digital marketing, advertising campaign management, video production, lead generation, advertising technology services, and AI-powered solutions.

By using our website or engaging with our services, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Personal Information

  • Full name
  • Email address
  • Mobile or telephone number
  • Company or organization name
  • Job title or professional details
  • Information submitted through contact forms, enquiry forms, or service requests

B. Business and Project Information

  • Brand and campaign requirements
  • Marketing objectives and advertising preferences
  • Project briefs, creative materials, and communication records
  • Budget ranges and service requirements voluntarily shared with us

C. Technical Information

When you visit our website, certain technical information may be collected, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and interactions with our website
  • Referring website and general usage information

D. Advertising and Analytics Information

Where applicable and subject to relevant consent requirements, we may use cookies, pixels, tags, analytics tools, and advertising technologies to understand website activity, measure campaign performance, and improve advertising effectiveness.

E. Information Processed Through AI Products

If you use our AI-powered interview assessment, aptitude training, or personalized learning products, we may process information such as assessment responses, learning progress, user-provided content, and usage records, as necessary for the relevant product.

Additional notices may apply to specific AI products, particularly where sensitive employment, assessment, or educational decisions are involved.

3. How We Use Your Information

We may use collected information to:

  • Respond to enquiries and service requests
  • Provide information about our services
  • Prepare proposals, quotations, and project plans
  • Deliver creative, marketing, advertising, and technology services
  • Coordinate brand partnerships, creators, campaigns, and production activities
  • Manage advertising campaigns and evaluate campaign performance
  • Generate and manage business enquiries and leads
  • Improve our website, products, and customer experience
  • Operate and improve AI-powered products and learning tools
  • Communicate project updates, service information, and relevant business offers where permitted
  • Maintain security, prevent fraud, and address technical issues
  • Comply with applicable legal and regulatory requirements

We will use personal information for specified and legitimate purposes, with appropriate notice and consent or another lawful basis where required.

4. Cookies and Tracking Technologies

Our website and advertising services may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Understand visitor behaviour and website performance
  • Measure the effectiveness of advertising campaigns
  • Improve audience relevance and campaign reporting
  • Support remarketing and advertising measurement, where permitted

You may be able to manage cookies through your browser settings or any consent controls provided on our website. Disabling certain cookies may affect some website features.

Where required, we will obtain consent before using non-essential tracking technologies.

5. Advertising Platforms and Third-Party Services

To deliver our services, we may work with third-party platforms and service providers, including:

  • Meta Platforms, including Facebook and Instagram advertising tools
  • Google Ads and Google Analytics
  • Campaign Manager 360 and Display & Video 360
  • Programmatic advertising platforms and media partners
  • Website hosting, CRM, analytics, email, and cloud service providers
  • Video production partners, creators, and campaign vendors
  • AI technology providers and software service providers

Depending on the service, these providers may process relevant information on our behalf or under their own privacy policies and terms.

We do not control the privacy practices of independent third-party platforms. We encourage you to review their privacy policies before using their services.

6. Sharing and Disclosure of Information

We do not sell personal information as a standalone business activity.

We may share information where reasonably necessary with:

  • Employees and authorized team members
  • Clients and business partners involved in a project
  • Celebrities, creators, production teams, and campaign vendors, where necessary for campaign execution
  • Advertising platforms and analytics providers
  • Technology vendors and service providers
  • Professional advisers, auditors, or legal representatives
  • Government authorities or other parties where required by law

We seek to limit information shared to what is necessary for the relevant purpose and apply appropriate safeguards where required.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain business records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information, the service involved, contractual requirements, and applicable law.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, appropriate permissions, secure service providers, and internal data-handling procedures.

However, no website, online platform, or electronic transmission can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise questions or complaints about our handling of personal information
  • Nominate another person to exercise applicable rights where permitted by law

To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing a request.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. It may also affect our ability to provide certain services.

10. Third-Party Websites

Our website may contain links to third-party websites, advertising platforms, or external services.

These websites operate independently and may have their own privacy policies. Ten@ Digitals is not responsible for the privacy, security, or content practices of external websites.

We recommend reviewing their privacy policies before sharing personal information.

11. Children's Privacy

Our general website and business enquiry services are not intentionally directed at children.

Where any of our products or services are designed for or used by children, we will apply appropriate safeguards and comply with applicable requirements relating to children's personal data, including parental consent where required.

Please contact us if you believe a child has provided personal information to us inappropriately.

12. International Data Transfers

Some third-party platforms or service providers we use may process or store information outside India.

Where personal information is transferred internationally, we will take steps to comply with applicable Indian law and any relevant contractual or regulatory requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

The revised version will be published on this page with an updated effective date. We encourage visitors to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about the handling of your personal information, please contact us.

We will review privacy-related requests and respond in accordance with applicable law.

Ten@ Digitals
Creative thinking. Digital performance. Intelligent innovation.